Privacty Policy

Privacy Policy

Last Updated: 9 October 2026

At NF Cleaning, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your information when you visit our website or contact us about our cleaning services.

1. Information We Collect

When you use our website or submit an enquiry or booking request, we may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Property or service address
  • Cleaning service required
  • Preferred cleaning date and time
  • Details about your cleaning requirements
  • Any additional information you choose to provide through our contact or booking forms

We may also collect technical information, such as your IP address, browser type, device information, pages visited and website usage data through cookies and similar technologies, subject to applicable consent requirements.

2. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and requests
  • Provide cleaning quotes and service information
  • Arrange, confirm and manage cleaning appointments
  • Contact you about your enquiry or booking
  • Provide and manage our cleaning services
  • Improve our website and customer experience
  • Protect our website against spam, fraud and misuse
  • Measure website performance and advertising effectiveness, where permitted

We will use your information for appropriate purposes and in accordance with applicable data protection law.

3. Lawful Basis for Processing

Under applicable data protection law, we must have a valid legal basis for processing personal information.

Depending on the circumstances, we may process your information because:

  • Contract or steps before a contract: To respond to your request, provide a quote or arrange a cleaning service.
  • Legitimate interests: To manage our business, respond to service-related enquiries, maintain website security and improve our services, where these interests do not override your rights.
  • Legal obligations: To comply with applicable legal, accounting or regulatory requirements.
  • Consent: Where consent is the appropriate legal basis, including for certain marketing activities or non-essential cookies and tracking technologies.

Where processing relies on consent, you may withdraw your consent at any time. This will not affect processing carried out before consent was withdrawn.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential website functionality, understand website usage and measure advertising performance.

Some cookies are necessary for the website to function. Other cookies, including certain analytics and advertising cookies, may require your consent before they are used.

Where required by applicable law, non-essential cookies and tracking technologies will only be activated after you provide the appropriate consent through our cookie consent settings.

You can reject non-essential cookies or manage your preferences through the cookie banner or available cookie settings on our website. Where supported, you can also withdraw or change your consent later.

For further information about the cookies used on our website, including their purposes and providers, please refer to our cookie settings or any separate Cookie Policy available on the website.

5. Google Analytics and Google Ads

We may use Google services, including Google Analytics and Google Ads, to understand website traffic, measure advertising performance and evaluate enquiries or other website conversions.

Depending on the configuration of these services, information such as online identifiers, cookie data, device information and website interactions may be processed.

Where required, analytics and advertising technologies will operate according to your consent preferences and applicable legal requirements.

Google processes information in accordance with its own privacy terms. You can learn more about how Google uses information at:

https://policies.google.com/privacy

The specific information processed and the cookies used will depend on the Google services and tracking technologies enabled on our website.

6. How We Share Your Information

We do not sell or rent your personal information.

We may share information with trusted service providers when necessary to operate our website, respond to enquiries, manage bookings, provide cleaning services, maintain website security or operate analytics and advertising services.

These providers may include website hosting providers, website and form service providers, and analytics or advertising providers, where applicable.

We expect service providers handling personal information on our behalf to protect it appropriately and process it only for authorised purposes.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

7. International Data Transfers

Some of our service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps required by applicable data protection law to ensure that the transfer is appropriately protected.

The safeguards used will depend on the provider, the destination and the applicable legal requirements.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on the nature of your enquiry, whether a cleaning service is provided, our business record-keeping needs and applicable legal obligations.

When personal information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to any legal requirements to retain it.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

10. Your Data Protection Rights

Depending on your circumstances and applicable data protection law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Request restriction of certain processing
  • Object to certain processing, including processing based on legitimate interests
  • Request transfer of your information where the right to data portability applies
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the relevant data protection authority

These rights are subject to applicable legal conditions and exceptions.

To make a request, please contact us using the details in the Contact Us section below.

You can find information about making a complaint to the UK Information Commissioner’s Office (ICO) at:

https://ico.org.uk/make-a-complaint/

11. Children’s Privacy

Our website and cleaning services are intended for people arranging cleaning services, rather than children. We do not knowingly seek to collect personal information directly from children through our website.

If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action where necessary.

12. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate under their own privacy policies and terms.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy information before providing personal information.

13. Contact Us

If you have questions about this Privacy Policy, how we handle your personal information or wish to exercise your data protection rights, please contact us.

Business name: NF Cleaning

Email: info@nfcleaning.co.uk

Phone: 020 3740 2008

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, data handling practices or legal requirements.

Any updated version will be published on this page with a revised Last Updated date.